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by Lauren Salles, on Oct 30, 2018 2:07:04 PM

Behind every business is a person. Common sense, no? And yet, so many businesses present as though they were operated by machines. Automated emails, pre-recorded phone calls, and mass text …

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Topics:customer experiencebusiness communication

by Greg Spillane, on Oct 30, 2018 2:06:50 PM

5 Ways to Improve Communication in Healthcare According to a recent article in Managed Healthcare Executive, more than 80 percent of healthcare quality experts say improving communication between patients and …

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Topics:healthcarepatient experience